An Over-Simplified Guide To Creating Usable Software

 

As we’ve discussed in earlier posts, many enterprises utilize multiple systems to store and access data. Additionally, many of these systems are outdated and simply not as powerful as more modern platforms. So, how can you ensure the roll out of a usable system? Let’s reverse engineer the build process and find out.

There are several common roadblocks that can prevent the creation of a successful system:

  1. The stakeholder. Most of the time, the person(s) buying/owning the software is not the end user. This causes a difference of opinion: budget vs usability.
  2. User experience. This couples with the above disconnect. Without proper consultation, the needs of the user(s) can be overlooked.
  3. Old dogs and new tricks. If a business doesn’t see the flaws in its current system, then it sees no reason to implement a new one.

How can you break through these roadblocks? The most invaluable answer is transparency. Be honest with your stakeholders about the timeframe, the resources required, and the cost. Consult with users, both those in favor and those opposed to a new system. Use these conversations to detect pain points and gaps in the current system. Once the build is complete, test it. Testing is the only way to ensure that the needs of the individual and the needs of the organization are met. Get your users involved, be transparent about your deliverables, and be an available resource after implementation – not just during.

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